Baji365 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how Baji365 ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access the Baji365 platform at baji365.pw and any associated mobile or web-based services.

Baji365 is committed to handling your personal data responsibly. We understand that players in Pakistan place significant trust in us when they create an account, deposit PKR, and share personal details for verification. That trust is something we take seriously, and this policy is written to give you a clear and honest picture of exactly what we do — and do not do — with your information.

This policy applies to all services offered on Baji365, including Sports Betting, Live Casino, Casino table games, Slots, Bingo, Fish Games, and the VIP programme. It applies whether you access the platform from a desktop browser, a mobile browser, or any other supported means.

2 Data We Collect

Baji365 collects personal data in a few different categories, depending on how you use the platform. Here is a clear breakdown of what we collect and why each category is needed:

We do not collect any data that is not relevant to running your account or protecting the platform from fraud and abuse. If at any point you are unsure why a piece of information has been requested, contact our support team via live chat and we will explain.

3 How We Collect Your Data

Baji365 collects data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — when you visit and use the platform, our systems automatically record technical data such as your IP address, browser type, device information, and how you navigate the site. This happens via cookies and similar technologies (see Section 9).
• From payment processors — when you initiate a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the payment provider may share transaction confirmation data with us to verify the payment.
• From identity verification services — in some cases, we may use third-party KYC service providers to assist with verifying identity documents. These providers act under strict data processing agreements and may not use your data for any other purpose.

4 How We Use Your Data

Baji365 uses your personal data only for purposes that are directly related to operating the platform and managing your account. The specific purposes are:

• Account creation and management — keeping your account active, processing login requests, and maintaining accurate account records.
• Processing PKR transactions — handling deposits, withdrawals, bonus credits and any PKR balance adjustments correctly and securely.
• Identity verification (KYC) — confirming that account holders are who they say they are, and that they meet the 18+ age requirement.
• Fraud prevention and security — detecting unusual account activity, identifying bonus abuse, preventing unauthorised account access, and monitoring for money laundering indicators.
• Platform improvement — understanding how players use Sports Betting, Live Casino, Slots, Fish Games and other sections helps us improve the platform experience for everyone.
• Responsible gaming — usage data is used to identify patterns that may indicate problematic gaming behaviour, so that responsible gaming tools can be offered proactively where appropriate.
• Customer support — resolving queries, complaints and disputes efficiently and accurately.
• Communications — sending you important account notifications, withdrawal confirmations, and promotional offers where you have opted in to receive them. You can opt out of promotional communications at any time.

5 Payment Data & PKR Transactions

Because all Baji365 transactions are conducted in Pakistani Rupees (PKR), and because we support multiple local payment methods, it is worth explaining specifically how payment-related data is handled.

When you make a deposit or request a withdrawal, the following applies:

• Baji365 does not store your full JazzCash or Easypaisa mobile number or full bank account details on our own servers in plain text. Payment references are stored in tokenised or masked form.
• Transaction records — the amount, date, method and status of each PKR deposit or withdrawal — are retained as part of your account history for account management and dispute resolution purposes.
• Payment processors (JazzCash, Easypaisa, Raast, participating banks) have their own privacy policies that govern how they handle your data on their side. Baji365 is not responsible for the data practices of payment processors, but we only work with reputable providers.
• Baji365 follows standard anti-money-laundering procedures, which means we retain transaction records for a defined period as required by the platform's operational compliance obligations.

If you ever dispute a transaction or need a payment record for your own reference, contact the support team via live chat. We can provide you with a summary of your transaction history on request.

6 Sharing Your Data

Baji365 does not sell, rent, or trade your personal data. However, there are limited, specific circumstances in which your data may be shared with third parties:

• Game providers — third-party providers who supply the casino games, live dealer streams, fish games, slots and bingo content on the platform may receive limited technical data (such as session tokens) to deliver the game experience. They do not receive your full personal profile.
• Payment processors — JazzCash, Easypaisa, Raast and bank payment networks receive the information necessary to process your PKR transactions. This is limited to what each processor requires for payment routing and confirmation.
• KYC and identity verification providers — where a third-party service is used to assist with identity document verification, your submitted documents may be processed by that provider under a strict data processing agreement.
• Fraud prevention and security services — Baji365 may use specialist fraud detection tools that process technical data (such as IP addresses and device fingerprints) to identify suspicious activity.
• Legal and compliance obligations — if required by applicable law or a legitimate legal process, Baji365 may be required to disclose certain account or transaction data to relevant authorities. We will only do so to the extent required and will not disclose more than is necessary.

7 Data Security

Baji365 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure or destruction. These measures include:

• TLS/SSL encryption on all data transmitted between your device and the Baji365 platform, ensuring your login credentials, PKR transaction data and personal details cannot be intercepted in transit.
• Password hashing — your account password is never stored in plain text. It is processed through a one-way cryptographic hash function so that even Baji365 staff cannot read your password.
• Access controls — only authorised Baji365 personnel who need access to personal data to perform their job functions are permitted to access it. Access is logged and audited.
• Secure server infrastructure — account and transaction data is stored on servers with physical and logical security controls, including firewalls and intrusion detection systems.
• Regular security reviews — Baji365 conducts periodic reviews of its security practices to identify and address potential vulnerabilities.

Despite these measures, no system connected to the internet can be guaranteed to be 100% secure. In the event of a data security incident that affects your personal data, Baji365 will notify affected users promptly and take immediate steps to contain and address the incident.

You also have a role to play in keeping your account secure. Use a strong, unique password for your Baji365 account. Never share your login credentials with anyone, including people claiming to be Baji365 support staff. Legitimate Baji365 support will never ask for your password.

8 Data Retention

Baji365 retains your personal data for as long as your account is active, and for a defined period after account closure. The retention periods for different categories of data are as follows:

• Account registration data — retained for the duration of your account and for a period after closure for fraud prevention and dispute resolution purposes.
• Transaction records — PKR deposit and withdrawal records are retained for an extended period as required by operational compliance and anti-money-laundering obligations.
• KYC documents — identity documents submitted for verification are retained for as long as required by applicable compliance obligations and then securely deleted.
• Support communications — live chat transcripts and email correspondence are retained for a reasonable period for quality assurance and dispute resolution purposes.
• Technical and usage data — aggregated usage and device data may be retained in anonymised form for platform improvement purposes indefinitely, but individually identifiable technical data is deleted on a rolling basis.

If you close your account and wish to request earlier deletion of your personal data, you can contact the support team. We will process deletion requests in line with our obligations — noting that some data (such as transaction records) must be retained for compliance reasons even after account closure.

9 Cookies & Tracking Technologies

Baji365 uses cookies — small text files stored on your device — to make the platform work correctly and to understand how it is being used. Here is a breakdown of the types of cookies we use:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session, remember your language and display preferences, and ensure that PKR transactions are processed within the correct session context. You cannot opt out of essential cookies while using the platform.
• Analytics cookies — these help us understand which sections of the platform are most used, how long players spend on each page, and which features are most popular. This data is aggregated and does not identify you personally. We use it to improve the platform experience.
• Preference cookies — these remember settings you have chosen, such as your preferred game category or notification preferences, so you do not have to set them again each visit.

Baji365 does not use third-party advertising cookies or allow external advertisers to place tracking cookies on the platform. You can manage or disable non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform.

10 Your Data Rights

As a Baji365 player, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data Baji365 holds about you. We will provide this in a clear, readable format.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For basic account details, you may be able to update these directly within your account settings.
• Right to restriction — in certain circumstances, you can ask us to restrict how we process your data, for example while a dispute is being resolved.
• Right to deletion — you can request that we delete your personal data. We will do so where we are not legally or operationally required to retain it. Note that transaction records may need to be retained for compliance reasons.
• Right to data portability — you can request a copy of your data in a structured, commonly used, machine-readable format if you wish to transfer it.
• Right to withdraw consent — where data processing is based on your consent (for example, receiving promotional emails), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the Baji365 support team via live chat or email. We will acknowledge your request promptly and aim to resolve it within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account security.

11 Minors & Age Restriction

Baji365 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our account registration and KYC process, and accounts found to belong to minors will be closed immediately and any balance forfeited in line with our Terms and Conditions.

If you are a parent or guardian and believe that a minor has created a Baji365 account or accessed the platform using your payment details, please contact our support team immediately via live chat. We will investigate and take appropriate action without delay.

We also encourage parents and guardians to use parental control and internet filtering software on shared household devices to prevent underage access to online gaming and betting platforms.

12 Changes to This Privacy Policy

Baji365 reserves the right to update this Privacy Policy at any time. Changes may be made in response to platform updates, new data processing activities, or evolving best practices in data protection. The date of the most recent revision is always shown at the top of this page.

Where changes are material — for example, if we start using a new category of data, or begin sharing data with a new category of third party — we will make reasonable efforts to inform you in advance, either through a platform notification or via your registered contact details.

Your continued use of the Baji365 platform after any revision to this Privacy Policy constitutes acceptance of the updated policy. If you disagree with a revision, you should stop using the platform and contact support to arrange the closure of your account and withdrawal of any remaining PKR balance.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Baji365 has handled your personal information, please get in touch with our support team. The fastest way to reach us is via the live chat function available on the platform — our team is available 24/7.

You can also contact us by email at [email protected]. Please include "Privacy Request" in the subject line of your email so that your query is directed to the right team member promptly.

We aim to acknowledge all privacy-related queries within one business day and to resolve them fully within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate the matter further through appropriate channels.